Serving remote communities

I’ve been at Vancity for almost 10 years. In those years, I’ve worked on many exciting, innovative and impactful projects. Recently I worked on one that has meant more to me than almost any other.

Last summer, three rural and remote communities in BC lost their financial institutions. In these days of the populace being (understandably) angry at banks, we sometimes overlook the need for a community to have a local banking option. Without the presence of a local financial institution, people have to leave their communities to do their banking.

Last summer a small group of us at Vancity (including Stewart Anderson, our Community Investment Manager accountable for Aboriginal Partnerships) started talking to the ?Na?m?is First Nation and the Village of Alert Bay on Cormorant Island, off the coast of northern Vancouver Island. We saw that their local economic resilience was severely damaged without a local FI. People were forced to take an expensive ferry ride off-island every time they needed to do their banking (or help their elderly parents do their banking). This took up a good chunk of their productive day. It also took more money than you might guess out of the local economy. When people have to leave the island for their banking, they’re pretty likely to get their hair done, pick up their hardware and groceries, or fill up with gas while they’re in a bigger city.

Without a local banking option, fast forward, say, ten years and the community will see many businesses shutter, and the number of tourists decline. Small communities can’t afford that. Honestly, no one can.

We began working on a mutually beneficial arrangement that could sustainably support the needs of the community. In the ?Na?m?is First Nation and the Village of Alert Bay, we found great partners with whom we knew we could build a strong partnership based on reciprocity – a partnership steeped in the co-operative principles.

On May 20th we opened our 59th branch on Cormorant Island, striking up an important partnership between Vancity, the ?Na?m?is First Nation and the Village of Alert Bay.

What makes us think we can support a rural and remote community when others haven’t been able to? It can be summed up in one word: Intentions.

If our intentions are to put maximizing our profits above anything else and run each branch exactly the same regardless of the unique community needs in which it exists, then I would predict our success to be low. We began instead with asking our potential partners, “What do you need?” We kept our focus on the needs of the community and then brainstormed how we might serve their needs. We never lost sight of the ultimate prize, which was local economic resilience on Cormorant Island. With that in mind, we then figured out how to solve their problems while still earning a return from the arrangement.

This isn’t about a hand out. This is a hands-together model. If this was charity, then it would result in a relationship with an asymmetrical power dynamic. This would lead to failure, I am sure, especially given the horrible history of how the First Nations have been treated. It would also create the risk that if the branch lost money continuously, at some point Vancity could decide to change direction.

Time will tell if our business case was correct and whether we can run the branch and serve the needs of the community sustainably for all partners involved. I certainly believe we’ve got the right ingredients for tremendous success and support for a community that requires independent economic resilience. I know we’re going to learn a lot from doing things differently in the process.

Originally published on the CU Water Cooler.

Vancity and the Microfinance wiki.

I am so pleased to announce the new wiki Vancity has launched. It is for the Microfinance community in Canada, and lives at microfinance.ca.

Why did we launch a wiki? Well, in short, we are a longtime Microfinance practitioner wanting to expand knowledge amongst those who are involved with Microfinance in Canada.

We have a product called Circle lending, in which a peer group takes out very small loans together, and help each other to succeed in what are usually home-based businesses to repay their loans together. It is an amazingly transformational product, designed to help lift people out of poverty and give them a new chance.

Additionally, we have a Microcredit Toolkit, which is an open source peer lending model so any institution can replicate it. We were incredibly honoured that Muhammad Yunus, who won the 2006 Nobel Peace Prize for founding Grameen Bank, personally endorsed our toolkit a couple of years ago.

As you can see, we are deeply involved with the Microfinance model in Canada, and wanted to create a place where we could take the open source concept a little further. So we created and are hosting a wiki where anyone can add information as a practitioner, researcher or follower of Microfinance in Canada, with the aim of growing and evolving a central knowledge repository about the subject.

I think it’s a great example of a very inexpensive solution to create affinity within a specific community. Now let’s see if people find it useful.

I want to recognize the amazing Catherine Ludgate, who manages Vancity’s Microfinance programs, and without whose support this never would have been launched. The second I came up with the idea of a wiki to bring together the Microfinance community, Catherine was enthusiastically on board. If you want to know more, here’s a great article about Catherine.

I also must thank Tim McAlpine and Currency Marketing for creating a wiki that doesn’t look like a wiki. See the screenshot below to see what I mean…

Oh, and PS: Colin Henderson at CommunityLend, I am hoping you’ll be the first to add yourself to the wiki…

microfinance.ca

What does Vancity do in the community anyway?

A major project I’ve been working on for the past few months is spearheading the re-architecting and rewriting of all the content in the community area of vancity.com. It’s been a massive project because, well, frankly we never expained the myriad ways we do good things in our community everyday. A little gap I think.

In other words, the very reason I wanted to work at Vancity, and the main thing that keeps me excited to come to work everyday was almost entirely absent from our website. It’s a long story.

So, I’m so extraordinarily pleased to share with you our new MyCommunity area.

vancity.com/MyCommunity

Inside you’ll find out about our four pillars of community leadership (Acting on Climate Change, Facing Poverty, Growing the Social Economy and Being Accountable), what we do in our communities, why we do what we do, what financial products we have that help create positive change, how we help the not-for-profit sector in our local economy, what grants we give out and whole lot more. This project has been absolutely amazing, and I’m really excited about sharing it with you.

I’d love to hear what you all think, especially other CU folks.